VoIP telephony
PBX services
Voice mail, fax server
Call center, IVR, open interfaces (CTI, TAPI, XML)
DGT Attendant Application
Corporate communication
Wireless communication
In every company, regardless of the number of employees, exchange of information is the basic and key tool for successful business. The way of organizing the communication influences work efficiency, quality and comfort. Since many years voice communication has been the primary, most efficient and fastest method of information exchange in a company.
Thus, the very choice of the adequate communication platform in a company is of key importance. It must be modern, flexible, and must use state-of-the-art communication and computer technologies. It must have open interfaces and must be scalable plus easy to handle. DGT-IPnova has it all.
Key features
Aplications
Multifunction telephones
DGT-IPcontact
DGT-IPcontact application is a complete Call Center system solution. It organizes the system into a logical structure which consists of the administrator, manager, supervisors and agents.
Its key features:
- real-time queue status monitoring
- agent presence graphs
- call statistics
- traffic volume distribution
- call recording
- geographical statistics
- carrying out campaigns (automatic outgoing call setup according to previously defined algorithms) using voice/sms channels
The terminal provides the user with telephone, radio and other functionalities in the DGT MCS System
A small size console to implement telephone, radio and other functionalities provided in the DGT MCS System
Multifunctional telephone terminal for handling communications in the advice system, secretary-office or dispatcher